[divider style=”1″ align=”center” size=”normal” variant=”normal” dimension=”1px” color=”#D30056″ scrolltext=””]Customer Service Policies[/divider][list type=”icon-arrow”]
- Please arrive 5 minutes before your service to fill out paperwork.
- If you arrive late for 15 minute appointments we will not be able to see you and you will be charged for your visit.
- If you arrive more than 10 minutes late for any appointment we will not be able to see you and you will be charged for your visit.
- All appointment cancellations require a 24 hour notice or you will be charged $100 or the price of your service whichever is less.
- All sales are final on products, services, memberships and packages.
- Our goal is to provide you, our customer, with a quality experience, meeting or exceeding your expectations, with each and every visit. We want your experience with us to be so outstanding that you will share it with others.
- We view the opportunity to serve you as a privilege. The greatest rewards that we experience are a kind and appreciative comment from a customer. If our service meets or exceeds your expectations, then please, let us know about it, post on a social or review site, and share your comments with others. If your experience with us has not met your expectations, then please let us know. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right.
- We hope you find this to be a fair approach. We’re glad you have chosen Star Spa and we look forward to serving you now and in the future.
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